Customer Service Specialist (f/m/d)

Permanent employee, Full-time · Munich

Do you want to make a delicious difference?

As our Customer Service Specialist, you will take full ownership of the entire customer order process, from confirmation to coordination with the supply chain team and final closure. In addition, you'll actively identify opportunities to improve efficiency, contribute to process improvements, and track key performance indicators.

A Taste of What to Expect

Take full ownership of end-to-end customer order processes: from order confirmation, through coordination with the supply chain team, to final order closure
Handle order-related issues including modifications, delays, complaints, and escalations, ensuring timely and effective resolution
Respond promptly and professionally to customer inquiries via phone, email, or chat regarding products, availability, order status, and delivery
Prepare and maintain accurate order documentation to support invoice creation and dispatch to customers
Identify opportunities to improve operational efficiency and actively contribute to continuous process improvements
Develop, track, and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction

The Perfect Recipe of Skills & Experience

You bring 3+ years of hands-on experience in a similar role and know how to navigate operational processes with confidence
You have a proactive mindset and a high level of personal accountability
You enjoy working with data, uncovering patterns, and using insights to improve performance
High level of accountability and a strong sense of ownership
You keep things running smoothly, stay on top of details, and bring clarity to complexity
With a strong service mindset and excellent communication skills, you collaborate well across teams and stay focused on solutions
Proficiency in ERP systems and/or Microsoft Excel are an advantage
Fluency in German and English, both written and spoken

A Sweet Package

Healthy, Delicious Meals: Fresh, subsidised daily lunches, along with unlimited snacks and drinks to keep you energised
Generous Vacation Time: 30 days of paid holiday each year to recharge and pursue your personal passions
Work-Life Flexibility: Flexible working hours, and a flat-hierarchy environment where collaboration and open communication thrive
Supporting Healthy Lifestyle: Discount to Urban Sports Club so you can stay active and fit
Team-Building Events: Strengthen connections and foster a positive team dynamic
Sensory Experiences: Evaluate and contribute to the flavour, colour, and aroma of both current and future recipes
Chocolate, Every. Single. Day: Because who wouldn't want to indulge in delicious chocolate every single day?

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About us

We produce all-natural cocoa-free innovations without compromising on taste, quality, and sustainability to preserve the Earth for our children.

We are on a constant journey of discovery and driving meaningful impact. Through collaboration and shared success, we empower our team to take bold action and make a difference. Every role is designed with purpose, where together ideas flourish, opportunities expand and boundaries are pushed. Joining our team is a step toward to protecting the planet we love.

As an equal-opportunity employer, we are committed to fostering diversity and inclusion, starting from evaluating all applications fairly. We encourage applicants from all backgrounds and abilities to apply.

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Your application!

We are excited that you are interested in Planet A Foods! Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at: people@forplaneta.com